Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.
Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.
Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under customer@daraz.pk.
If you experience issues after Daraz’s return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
There are no charges for shipping a product back to Daraz.
If your return request does not meet Daraz Return Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
Refund Option Refund Time Refund Voucher 4-5 working days Mobile Account 4-5 working days Bank Deposit 4-7 working days Debit Card or Credit Card 9-10 working days
Yes, the refunded amount would also include the shipping amount you were charged.
For device-related issues after usage please contact the brand warranty provider directly (if applicable). For more information on warranty claims please view our Warranty Policy.
